sizi99 Casino & Sportsbook FAQ

To request deletion or access to your personal data, contact our support team and mark your message as a "Data Subject Request" or "Privacy Request." We will respond within 30 days with information on the data we hold about you. Note that we retain certain data—such as identity information and transaction history—as required by financial regulations and tax law, typically for five to seven years after your account closes. We cannot delete data that is legally required to be kept, but we can delete optional data (preferences, communication records) where the law allows. Your request will be processed according to applicable data-protection regulations in your jurisdiction. For details on how we collect and use your data, see our privacy policy

Our support team handles English and Indonesian. You can submit questions, account issues, payment problems, and complaints in either language through the contact form on the sizi99 platform. We aim to respond to all enquiries within one business day. For urgent matters, mark your message as "Urgent" or include priority keywords like "Account Locked" or "Payment Failed." Our support team cannot provide legal or tax advice specific to your jurisdiction—for those matters, we recommend consulting a local professional. However, we can explain how sizi99's features work, troubleshoot technical issues, help with account recovery, and clarify our policies.

sizi99 is available only in jurisdictions where online gaming and sports betting are lawfully permitted under local law. We do not name specific countries or regions as legal or illegal—that determination depends on each user's location and the specific laws there. Our platform uses geo-restriction technology to limit access where necessary. Before creating an account, you are responsible for confirming that access to sizi99 complies with your jurisdiction's gaming regulations. If you are unsure whether sizi99 is available where you live, consult local legal guidance. If your jurisdiction's laws change, or if you relocate to a jurisdiction where online gaming is prohibited, you must cease using sizi99 immediately. See our legal notice for full details on jurisdiction restrictions and your responsibilities.

sizi99 does not charge fees on deposits or withdrawals. However, your payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank) may charge a small transaction fee depending on your account type and the amount transferred. These fees go to your payment provider, not to sizi99. When you withdraw winnings back to your original deposit method, sizi99 processes the request without charging a fee. Withdrawal requests are subject to account verification (KYC)—if we need additional documentation to confirm your identity, we will contact you before processing the withdrawal. Processing times depend on your payment provider and bank; most withdrawals to e-wallets complete within one business day, while bank transfers may take one to three business days. During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may take longer due to bank closures.

sizi99 offers a range of gaming options. In sportsbook, we cover football (Liga 1, Piala AFF, Champions League, Premier League), MotoGP racing, badminton tournaments, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). In live-dealer tables, we feature blackjack, roulette, baccarat, and Dragon Tiger with professional hosts and multi-camera studios. In slots, we offer Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others. Each game category has its own rules and betting mechanics. You can explore all games from your account dashboard once you've logged in. New games and markets are added regularly, especially during major tournaments like Piala Indonesia.

On sizi99, you can wager on football match outcomes, goals, corners, and other events in live and pre-match markets. Select a match from our calendar, view available betting options (often called "markets"), enter the amount you wish to wager, and confirm your bet. Your bet is locked at the odds displayed at confirmation time. If your prediction matches the actual match result, you win; if not, your wager is lost. Odds reflect the probability of an outcome and determine your potential payout—higher odds mean lower probability but larger potential returns. We cover Liga 1, Piala AFF, Champions League, Premier League, and other major tournaments. Live betting allows you to place bets during the match as events unfold. You cannot cancel a confirmed bet, so review carefully before confirming.

Dragon Tiger is a live-dealer card game played on sizi99 with a professional host. The dealer places one card face-up in the Dragon position and one in the Tiger position. The hand with the highest card wins. You can wager on Dragon, Tiger, or Tie. The game moves quickly—each round lasts about one minute. If you wager on Dragon or Tiger and your choice wins, you receive even odds (your stake back plus winnings equal to your stake). A Tie bet pays higher odds but occurs less frequently. You can chat with the dealer and other players through the live-dealer interface. This game is entirely random—the cards are not predetermined, and the dealer follows standard rules with no ability to influence outcomes. Live-dealer games like Dragon Tiger are broadcast from professional studios with multiple camera angles.

Slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways are digital games where you spin reels (or watch an animation in games like Aviator) and winnings are determined by random number generators. You set your wager amount, click "Spin," and the result is instant. Matching symbols on reels create winning combinations that pay out according to the game's paytable. In Aviator, a multiplier climbs during each round, and you "cash out" before it crashes to win your stake multiplied by the current multiplier. Each game has its own theme, rules, and payout structure. Slot outcomes are entirely random and not influenced by previous spins or player choices. Games are tested by independent labs to ensure fairness. Never expect a guaranteed return from any slot game.

We protect your sizi99 account through encrypted communication (HTTPS), secure password storage, and two-factor authentication options. Your personal data is encrypted in transit and at rest on our servers. We collect your identity information (name, date of birth, government ID) for KYC compliance and fraud prevention, and we store it separately from your gaming activity data. We do not share your personal data with third parties except as required by law or to process your payments and verify your eligibility. Access to your account is restricted to you—never share your password with anyone, including our support team, as legitimate support never requests passwords. If you suspect unauthorized access, change your password immediately and contact support. Regular security audits help us identify and fix vulnerabilities. For full details, see our privacy policy

If you forget your password, click the "Forgot Password" link on the login page. Enter your registered email or username, and we'll send you a password reset link. Click the link (it expires after one hour for security), and you'll be taken to a page where you can set a new password. Use a strong password—at least eight characters with a mix of letters, numbers, and symbols. If you do not receive the reset email within a few minutes, check your spam folder. If the link has expired, request a new one. If you cannot access the email address associated with your account, contact our support team with proof of identity (government ID) so we can verify your account and help you regain access.

KYC (Know Your Customer) verification is a standard practice across gaming and financial platforms to prevent fraud, money laundering, and underage access. When you create a sizi99 account, we ask for your legal name, date of birth, government-issued ID (passport or national ID), and proof of address (utility bill or bank statement). We verify this information against identity databases to confirm you are who you claim and that you meet the legal age and capacity requirements in your jurisdiction. Verification is required before you can withdraw funds. During verification, we may request additional documents or clarification. The process typically completes within one business day. Your identity documents are encrypted and stored separately from your account activity. We do not share this information with third parties except as required by law or for payment processing.

If you notice unusual activity on your sizi99 account—unauthorized wagers, unexpected withdrawals, or login attempts from unfamiliar locations—change your password immediately and contact our support team right away. Mark your message as "Security Alert" so it receives priority. Do not use the account further until support has reviewed the activity. We will investigate the incident, check transaction logs, and take appropriate action to secure your account. If funds were stolen, we may be able to recover or restore them depending on the circumstances. To prevent fraud, use a unique, strong password for sizi99, never share it with anyone, enable two-factor authentication if available, and log out after each session, especially on shared devices. Monitor your account activity regularly through your dashboard.